Clear rules for travel conversations, quotes and bookings.

01

Information We Collect

• Contact details such as name, WhatsApp number, phone number, email address, and city when you submit an inquiry.
• Trip planning details such as destination, travel month, dates, budget, number of travelers, preferred travel style, and any message you add.
• Booking-related details needed to prepare confirmations, invoices, cancellation support, or service coordination after you decide to travel.
• Technical information such as browser, device type, approximate location, page activity, and cookies if analytics or security tools are enabled.
• Admin account information for authorized Rivtara users, including username and basic session details used to protect the admin area.

02

How We Use Information

• To respond to inquiries, prepare package suggestions, create quotes, and personalize destination or route recommendations.
• To contact you about trip planning, availability, pricing, inclusions, exclusions, documents, changes, and support.
• To improve Rivtara pages, package content, search behavior, destination recommendations, and customer experience.
• To maintain records for bookings, accounting, cancellations, refunds, service quality, and legal or operational requirements.
• To protect the website, admin panel, content, and user sessions from misuse or unauthorized access.

03

WhatsApp, Calls And Email

• Some forms may open WhatsApp with a prepared message. You choose whether to send that message from your own WhatsApp account.
• If you submit an inquiry, Rivtara may use the contact details you provided to reply through WhatsApp, phone, SMS, or email.
• Please avoid sending highly sensitive personal documents unless they are required for a confirmed booking or travel process.
• You can ask us to stop promotional communication. We may still contact you about an active inquiry, booking, payment, or support matter.

04

When Information May Be Shared

• With hotels, transport partners, trip managers, ground operators, or service providers when required to plan or operate your trip.
• With payment, accounting, technology, hosting, security, or communication service providers that help us run Rivtara.
• With authorities, advisors, or legal parties if required by law, dispute resolution, safety, fraud prevention, or compliance.
• Rivtara does not sell traveler inquiry data to unrelated third parties.

05

Payments, Pricing And Booking Policies

• Package prices, inclusions, exclusions, departure dates, notes, booking amounts, and cancellation terms may differ by package.
• The package page and final written quote should be checked before payment because availability and operating conditions can change.
• Payment information may be handled by banks, payment gateways, or accounting systems. Rivtara should not ask you to share card passwords, OTPs, or netbanking passwords.
• Booking records may be retained for accounting, tax, refund, cancellation, service, and dispute handling purposes.

06

Cookies And Website Behavior

• Cookies or similar tools may be used for essential website behavior, security, admin sessions, preferences, and analytics.
• Analytics, if enabled, helps us understand which pages, destinations, and packages are useful to travelers.
• You can control or clear cookies from your browser settings, but some site features may not work properly without essential cookies.

07

Retention And Security

• Inquiry details are kept for as long as needed to respond, follow up, improve service, or maintain business records.
• Confirmed booking, payment, invoice, and cancellation information may be retained longer for accounting, legal, and operational needs.
• We use reasonable safeguards to protect information, but no website, email, or internet transmission can be guaranteed as completely secure.

08

Your Choices

• You can ask Rivtara to correct inaccurate details, update your contact information, or remove inquiry records where possible.
• You can request that we stop promotional communication by contacting us through the Contact page or WhatsApp.
• Some records may still be retained where required for bookings, payments, taxes, legal obligations, security, or dispute resolution.

09

Policy Updates

• This page may be updated as Rivtara adds new features, forms, admin tools, booking workflows, or communication channels.
• The latest version will be shown on this page with the updated date.
• For final legal compliance, this operational draft should be reviewed against the exact business process and applicable law.