Clear terms before the journey begins.

1. Acceptance Of Terms

• By using the Rivtara website, contacting Rivtara, requesting a quote or booking a package, you agree to these Terms & Conditions.
• If you book on behalf of other travelers, you are responsible for sharing these terms with them and ensuring their details are accurate.
• These terms apply along with the package-specific itinerary, inclusions, exclusions, pricing notes, cancellation policy and written booking confirmation.

2. Website Content And Availability

• The website is built to help travelers discover destinations, compare packages and understand route options.
• Destination descriptions, package cards, images, dates and prices are provided for planning and may change without prior notice.
• Rivtara may update, hide or remove website content, packages, destinations or offers at any time for operational, seasonal or accuracy reasons.

3. Quotes, Prices And Package Details

• Prices shown on the website are starting prices or current package rates and may vary by date, group size, room sharing, vehicle type, hotel category and season.
• A quote is valid only for the period mentioned by Rivtara. If no period is mentioned, availability and price should be reconfirmed before payment.
• Package inclusions, exclusions, meals, transport, sightseeing, trip manager support, hotel category and route coverage must be reviewed before booking.

4. Booking Confirmation And Payment

• A booking is confirmed only after Rivtara receives the required booking amount or payment and shares written confirmation through WhatsApp, email or another official channel.
• The traveler must share correct names, contact details, travel dates, pickup/drop details and any required identification or documents.
• GST, convenience charges, payment gateway charges or bank charges may be added where applicable and are not assumed included unless clearly mentioned.

5. Traveler Responsibilities

• Travelers are responsible for carrying valid identification, permits where required, medicines, suitable clothing, personal essentials and any documents requested for the trip.
• For mountain, pilgrimage, trekking or long-road itineraries, travelers should understand that comfort levels, weather, road conditions and facilities may be limited.
• Rivtara may refuse participation or continue service limitations if a traveler creates safety, discipline, payment, documentation or conduct issues during the trip.

6. Inclusions, Exclusions And Third-Party Services

• Hotels, camps, transport providers, activity vendors, guides and local suppliers may be third-party service providers selected for the itinerary.
• Rivtara coordinates these services, but service delivery may depend on supplier policies, local conditions, availability and government permissions.
• Anything not listed in the package cost includes section should be treated as excluded, including personal expenses, entry fees, optional activities, GST and emergency costs unless stated otherwise.

7. Itinerary Changes, Weather And Force Majeure

• Itineraries may be changed due to weather, roadblocks, landslides, snowfall, traffic, strikes, permits, safety concerns, supplier issues or government instructions.
• If a part of the trip cannot be operated due to force majeure or events beyond control, Rivtara will try to support practical alternatives but may not be liable for refunds or extra costs.
• Extra accommodation, transport, meals, rescheduling, evacuation or medical expenses caused by unforeseen events are generally borne by the traveler unless explicitly included.

8. Cancellation, Refunds And No-Show

• Package-specific cancellation policy applies to each booking. Travelers should review it before payment.
• Booking amounts may be non-refundable or non-transferable where mentioned in the package terms or pricing notes.
• No refund is usually provided for unused services, no-shows, missed transfers, late arrival, voluntary withdrawal or traveler-side documentation issues.
• Refund processing, where applicable, may depend on supplier timelines, payment channels and internal review.

9. Images, Content And Intellectual Property

• The Rivtara name, logo, website layout, package content, written material and curated travel content belong to Rivtara or are used with permission or under applicable usage rights.
• Travelers should not copy, reuse, publish or commercially exploit Rivtara content without written permission.
• Images on the website are used to represent the destination or package mood. Actual hotels, rooms, vehicles, views and conditions may vary.

10. Limitation Of Liability

• Rivtara is not liable for indirect losses, missed flights or trains, personal injury, medical events, natural calamities, government restrictions, supplier defaults or traveler negligence beyond applicable law.
• Travelers are encouraged to purchase suitable travel insurance, especially for high-altitude, pilgrimage, adventure, road-trip and remote-region journeys.
• Rivtara liability, if any, is limited to the amount paid for the affected service and subject to the confirmed package terms.

11. Privacy And Communication

• Rivtara may contact travelers through phone, WhatsApp, SMS, email or similar channels for quote handling, booking updates, document collection and trip coordination.
• Traveler information is handled according to the Rivtara Privacy Policy.
• By submitting an inquiry or booking request, travelers agree to be contacted for travel-related support and follow-up.

12. Updates And Contact

• Rivtara may update these Terms & Conditions as the website, admin system, booking process and package operations evolve.
• The version available on this page applies when you use the website or make a booking unless a newer written agreement is shared.
• For questions about these terms, contact Rivtara before making payment or confirming travel.